I. RETURNABLE ITEMS:
Product must be in sealed, original container that is in re-saleable condition and must be accompanied by a Return Authorization Form or Destruction Authorization Form. Short dated product or product exceeding their expiration date may receive no credit or may be subject to a re-stocking fee and/or destruction fee.
A. ITEMS FOR DESTRUCTION: All items for destruction due to expiration, damage by fire, smoke, water or other adverse environmental conditions must be accompanied by a fully itemized destruction authorization form and may be subject to a destruction fee.
B. SPECIAL ORDERED or NON STOCK ITEMS: All items considered being “special order” or “non-stock” must be authorized for return by a Purchasing Manager prior to returning and must be accompanied by a return authorization sheet. All said products may be subject to a re- stocking fee.
II. NON RETURNABLE ITEMS:
Product returned without approved authorization. Products in un-saleable condition i.e. broken seals opened or soiled packages, price labels or any other markings. Product that has been discontinued or sold to on a non-returnable basis (unapproved Special Order or Non-Stock Items.) Product involved in bankruptcy sales.
III. TRANSPORTATION OF RETURNED GOODS:
For all product ordered in error by customer, expired product or product being destroyed; transportation will be prepaid by customer. Salus Medical will incur all shipping charges when order entry error has occurred, ordered product was damaged during shipping or when product ordered has been recalled by manufacturer.
IV. DAMAGED ITEMS:
All products, which have been damaged during shipping, being returned to Salus Medical must be accompanied by a signed invoice.
V. TERMS OF RETURN POLICY:
If any shortage or damage is discovered notify delivering carrier at once for exceptions on freight bill or inspection report. Damage or shortage via parcel post, notify shipper at once, within 72 hours. Credit will be issued only on items that were listed on the return authorization form. Credit will be issued based upon the actual purchase price. Salus Medical will use fair and equal judgment in their right to approve or deny any return authorization. All returns or destructions of product may be subject to a re-stocking fee.
VI. RETURNS ARE TO BE SENT TO:
Salus Medical, LLC.
2202 W. Lone Cactus Dr.
Phoenix, AZ 85027